Frequently Asked Questions
Everything you need to know about your Moose Knuckles experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please note that certain clearance items may be marked as final sale.
Are Moose Knuckles jackets covered by a warranty?
Yes, our parkas and jackets are covered by a limited lifetime warranty against defects in materials and workmanship for the original owner.
How do I ensure I am buying an authentic product?
To guarantee authenticity, only purchase from mooseknucklescanada.com or authorized retailers. Every jacket features a unique NFC tag or hologram to verify its origin.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options like Klarna or Afterpay in select regions.